November 27, 2017 James Revillini

Computer Help Desk

Certificate

Computer Help Desk
​The Computer Help Desk Certificate is designed for students preparing for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative, who provide technical assistance, support, and advice to customers and users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems. The experience and training in the Computer Help Desk Certificate will begin to prepare students for the core and elective computer industry network certification examinations such as the national Computer Technology Industry Association (Comp TIA) A+ and Network+ certifications examinations.

Faculty
Michael Gow, mgow@nwcc.edu, 860.738.6385

Outcomes
Upon successful completion of all program requirements, graduates should be able to:
1. Apply computing skills to solve problems within the context of business systems.
2. Employ basic techniques used in supporting information technology projects.
3. Communicate effectively within an organization.
4. Work productively in team and individual settings.

Coursework
SEMESTER 1
CSA* 105 CSA* 205 Introduction to Software Applications OR Advanced Applications – 3 credits
CST* 125 Help Desk Concepts – 3 credits
CST* 141 Computer Hardware – 4 credits
CST* 201 Intro to Management Info. Systems – 3 credits
SEMESTER 2 
CST* 180 Networking I – 4 credits
CST* 210 Operating Systems – 3 credits
TOTAL CREDITS 20