Information Technology Department
NCCC’s Information Technology (IT) Department provides high quality support to advance the instructional and community goals of Northwestern CT Community College.
Working in collaboration with the faculty, staff, and students, we seek to improve our learning environment by integrating effective and useful technology in the classroom and online. Our department strives to be responsive to community needs and to enhance Northwestern CT Community College’s capacity for innovative learning in a safe and secure environment.
Northwestern IT Service Desk
On-Site IT Service – providing virtual support
Email: NW-ITService@nwcc.edu
Phone: 860-738-6367 (Available 8:30 AM-4:30 PM M-F)
Online IT Service: Available 24/7/365
Phone: 860-723-0221
Online Chat
Quick Links
Help with Logging in
Help with your Browser
- Recommended Browsers
- System/Browser Setup for Blackboard
- Browser Troubleshooting (clearing your cache)
- Chrome – Allow Camera and Microphone
Course Resources
- MyCommNet
- Online Support
- Course registration, withdrawal, and drop (through Banner Self-Serve)
- Course Search
- Online Learning Information
- Student Grades and Registration History
Blackboard Guidance:
- Learn How to Access Blackboard
- Click Here for step by step Blackboard Access Instructions
- FAQ’s about logging into Blackboard
- All System Office ED Tech videos: https://www.youtube.com/user/CTCCEdTechTraining
- Blackboard Quick Guide for Faculty
- Blackboard Basics for Faculty Playlist
- Kaltura Playlist
- Blackboard Collaborate Ultra Help
- Troubleshooting Audio and Video problems in Collaborate
- Still having a problem? Contact the 24/7/365 Support Line at: Call 860-723-0221
Help with Email/Office 365
- Link to Office Online
- Office 365 Information
- Office 365 Installation Guide
- Microsoft’s Office 365 Installation Walk-through
- How to sign into Office applications that you installed on your personal device
- Office 365 Training from Microsoft
- Change your two-factor authentication method
-
Email
- Student Email and Office 365
- Troubleshooting and Fixing Missing Email from Blackboard
- How to access Public Folders from Outlook Web App
- Email Security – what to do when you get Phishing messages or SPAM
- Email Security – General information
- Setting an Out of Office message in the Outlook Web App
- Forwarding your student email
- Learn How to Access Your Student Email
- Learn how to access your email through myCommnet
-
OneDrive
- Frequently Asked Questions about OneDrive
- OneDrive – Info on using the client (OneDrive software) – Helpful information for Faculty and Staff
- How to Upload or Transfer Documents into OneDrive (Video from Microsoft)
- How to Open and Save a Document Using OneDrive on-campus
- How to submit assignments in Blackboard from OneDrive
- How to attach a document in OneDrive to an email using Outlook
- Set OneDrive to open files using the full desktop application
Help with Microsoft Teams
- Link to Office Online
- Download the Microsoft Teams App
- Accessing Microsoft Teams for the First Time
- Logging in and out of Microsoft Teams
- How to Notify a Channel or Team of a Chat in Teams
- Troubleshooting Video and Sound in Teams
- General Microsoft Team’s help website
- General Microsoft Team’s video training
- Microsoft’s Teams On-Demand Training Videos
- Microsoft Teams Quick Start Guide
- Our Teams FAQ for how Teams is used by our institution – including the Expiration information.
- Use the Naming Convention to name your Teams correctly.
- General Microsoft Team’s help website
- General Microsoft Team’s video training
- Microsoft’s Teams On-Demand Training Videos
- Microsoft Teams Quick Start Guide
- Our Teams FAQ for how Teams is used by our institution.
- Dial in numbers are automatically available if you schedule your meetings using Teams (FAQ).
- Refer to the BOR Teams and O365 Groups FAQ for more information about creating and using Microsoft Teams or O365 Groups.
- Microsoft Team’s help website
- Training from Microsoft on Teams
- Microsoft information on Teams Meetings
- Microsoft information uploading transcripts of Teams Meetings
- BLOG: How schools can ramp up remote learning programs quickly with Microsoft Teams
- DOCS:Get started with Microsoft Teams for remote learning
- MEC Course: Getting Started with Online Learning in Office 365
- Asset: Microsoft Teams for EDU Quick Start Guide
- Asset: Remote Learning Wakelet
- Webinars: Teams EDU Remote Learning Webinars (On-demand & upcoming series)
- Microsoft Teams for EDU Scenarios: Hi-Ed
Help with Campus WiFi
- WiFi and wireless Information
- ConnSCU WiFi Setup
- WiFi Guest Account Form
- WiFi Troubleshooting
- Campus Wireless Access Map (Approximate)
Self-Help – Training
- Self-Help Training videos from ConnSCU EdTech Training
- ePortfolio Web Content
- Blackboard video tutorials
- The CSCU Faculty Training Calendar
More help and Alerts
- 24/7/365 Online Help Desk
- myCommNet Alert Signup – (log into myCommNet first)
- Recommended guidelines for computer specifications
Some links for Employees
- WebEx How-To
- CSCU Technology Faculty Professional Development Page
- Faculty Training on Remote Teaching
- Protective Enclave Information and Link
- How to use your phone
- How to update your Outlook address book
- How to change Reply-All to just Reply for all future email
Direct links to Online Resources:
- MyCommNet: http://my.commnet.edu/
- Microsoft Office 365: https://www.office.com/
- Protective Enclave: https://enclave.ct.edu/
- WebEx Portal: https://ctedu.webex.com/
- CSCU Support site: http://cscu.edusupportcenter.com/
WebEx Guidance:
- WebEx Playlist
- WebEx Support
- Change Backgrounds in WebEx
- CSCU IT Support Center – WebEx
- CSCU System Ed Tech WebEx Playlist
Apple Support
Adobe Support
Other information
IT Staff
Jeff Southworth
Systems Manager
Greg Waschak
Coordinator of Academic Information Technology
Allen Deane
Information Technology Technician
IT Administration
Rick Coutant
Associate Dean of Campus Operations (Interim)/Director of Information Technology (Interim)