Information Technology Department
NCCC’s Information Technology (IT) Department provides high quality support to advance the instructional and community goals of Northwestern CT Community College.
Working in collaboration with the faculty, staff, and students, we seek to improve our learning environment by integrating effective and useful technology in the classroom and online. Our department strives to be responsive to community needs and to enhance Northwestern CT Community College’s capacity for innovative learning in a safe and secure environment.
Onsite IT Service Desk
Location: Founders Hall Annex Room 111
Spring 2020 Session Hours: Monday – Thursday: 8:30 AM – 7:00 PM & Friday: 8:30 AM – 4:30 PM
Phone: 860-738-6367
Email: NW-ITService@nwcc.edu
Online IT Service: Available 24/7/365
Phone: 860-723-0221
Online Chat
Quick Links
Help with Logging in
Help with your Browser
- Recommended Browsers
- System/Browser Setup for Blackboard
- Browser Troubleshooting (clearing your cache)
Course Resources
- MyCommNet
- Online Support
- Course registration, withdrawal, and drop (through Banner Self-Serve)
- Course Search
- Online Learning Information
- Student Grades and Registration History
Help with Email/Office 365
- Link to Office Online
- Office 365 Information
- Student Email and Office 365
- Frequently Asked Questions about OneDrive
- OneDrive – Info on using the client (OneDrive software) – Helpful information for Faculty and Staff
- How to Upload or Transfer Documents into OneDrive (Video from Microsoft)
- How to Open and Save a Document Using OneDrive on-campus
- How to submit assignments in Blackboard from OneDrive
- How to attach a document in OneDrive to an email using Outlook
- Email Security – what to do when you get Phishing messages or SPAM
- Email Security – General information
- Forwarding your student email
- How to sign into Office applications that you installed on your personal device
- Set OneDrive to open files using the full desktop application
- Office 365 Training from Microsoft
Help with Campus WiFi
Self-Help – Training
- Self-Help Training videos from ConnSCU EdTech Training
- ePortfolio Web Content
- Blackboard video tutorials
More help and Alerts
- 24/7/365 Online Help Desk
- myCommNet Alert Signup – (log into myCommNet first)
Some links for Employees
- WebEx How-To
- Protective Enclave Information
- How to use your phone
- How to update your Outlook address book
- How to change Reply-All to just Reply for all future email
IT Staff
Jeff Southworth
Systems Manager
Greg Waschak
Coordinator of Academic Information Technology
IT Administration
Rick Coutant
Associate Dean of Campus Operations (Interim)