Information Technology Department

NCCC’s Information Technology (IT) Department provides high quality support to advance the instructional and community goals of Northwestern CT Community College.

Working in collaboration with the faculty, staff, and students, we seek to improve our learning environment by integrating effective and useful technology in the classroom and online.  Our department strives to be responsive to community needs and to enhance Northwestern CT Community College’s capacity for innovative learning in a safe and secure environment.

On-Site IT Service Desk

On-Site IT Service has moved ONLINE! Please contact us via email.
Email: NW-ITService@nwcc.edu 

Online IT Service: Available 24/7/365
Phone: 860-723-0221
Online Chat 

Quick Links

Help with Logging in

• Login Instructions
• Password Reset 
• About your NetID
• Update your own password here

Help with your Browser

• Recommended Browsers
• System/Browser Setup for Blackboard
• Browser Troubleshooting (clearing your cache)

Course Resources

• MyCommNet
• Online Support 
• Course registration, withdrawal, and drop (through Banner Self-Serve) 
• Course Search
• Online Learning Information
• Student Grades and Registration History 

Help with Email/Office 365

• Link to Office Online
• Office 365 Information
• Office 365 Installation Guide
• How to sign into Office applications that you installed on your personal device
• Office 365 Training from Microsoft

• Email

  • Student Email and Office 365
  • Troubleshooting and Fixing Missing Email from Blackboard
  • How to access Public Folders from Outlook Web App
  • Email Security – what to do when you get Phishing messages or SPAM
  • Email Security – General information
  • Setting an Out of Office message in the Outlook Web App
  • Forwarding your student email

• OneDrive

  • Frequently Asked Questions about OneDrive
  • OneDrive – Info on using the client (OneDrive software) – Helpful information for Faculty and Staff
  • How to Upload or Transfer Documents into OneDrive (Video from Microsoft)
  • How to Open and Save a Document Using OneDrive on-campus
  • How to submit assignments in Blackboard from OneDrive
  • How to attach a document in OneDrive to an email using Outlook
  • Set OneDrive to open files using the full desktop application

Help with Microsoft Teams

• Link to Office Online
• Download the Microsoft Teams App
• Accessing Microsoft Teams for the First Time
• Logging in and out of Microsoft Teams
• How to Notify a Channel or Team of a Chat in Teams
• General Microsoft Team’s help website
• General Microsoft Team’s video training
• Microsoft’s Teams On-Demand Training Videos
• Microsoft Teams Quick Start Guide
• Our Teams FAQ for how Teams is used by our institution.
• More below

Help with Campus WiFi

• WiFi and wireless Information
• ConnSCU WiFi Setup
• WiFi Guest Account Form
• WiFi Troubleshooting
• Campus Wireless Access Map (Approximate)

Self-Help – Training

• Self-Help Training videos from ConnSCU EdTech Training
• ePortfolio Web Content
• Blackboard video tutorials

More help and Alerts

• 24/7/365 Online Help Desk
• myCommNet Alert Signup – (log into myCommNet first)
• Recommended guidelines for computer specifications

Some links for Employees

• WebEx How-To
• CSCU Technology Faculty Professional Development Page
• Faculty Training on Remote Teaching
• Protective Enclave Information
• How to use your phone
• How to update your Outlook address book
• How to change Reply-All to just Reply for all future email

Direct links to Online Resources:

• MyCommNet: http://my.commnet.edu/
• Microsoft Office 365: https://www.office.com/
• Protective Enclave: https://enclave.ct.edu/
• WebEx Portal: https://ctedu.webex.com/
• CSCU Support site: http://cscu.edusupportcenter.com/

Blackboard and WebEx guidance:

• All System Office ED Tech videos: https://www.youtube.com/user/CTCCEdTechTraining
• Blackboard Quick Guide for Faculty
• Blackboard Basics for Faculty Playlist
• Kaltura Playlist
• WebEx Playlist
• WebEx Support
  • How to Lock/Unlock a WebEx meeting
  • MacOS and ChromeOS WebEx Troubleshooting
• CSCU IT Support Center – WebEx
  • http://supportcenter.ct.edu/Service/webex.asp
  • http://supportcenter.ct.edu/Service/WebExForAttendees.asp
• CSCU System Ed Tech WebEx Playlist
  • CSCU YouTube Playlist for Educational Technology

Microsoft Teams information from Microsoft via the BOR:

• General Microsoft Team’s help website
• General Microsoft Team’s video training
• Microsoft’s Teams On-Demand Training Videos
• Microsoft Teams Quick Start Guide
• Our Teams FAQ for how Teams is used by our institution.
• Dial in numbers are automatically available if you schedule your meetings using Teams (FAQ).
• Refer to the BOR Teams and O365 Groups FAQ for more information about creating and using Microsoft Teams or O365 Groups.
• Microsoft Team’s help website
• Training from Microsoft on Teams
• Microsoft information on Teams Meetings
• Microsoft information uploading transcripts of Teams Meetings
• BLOG: How schools can ramp up remote learning programs quickly with Microsoft Teams
• DOCS:Get started with Microsoft Teams for remote learning
• MEC Course: Getting Started with Online Learning in Office 365
• Asset: Microsoft Teams for EDU Quick Start Guide
• Asset: Remote Learning Wakelet​​​​​​​
• Webinars: Teams EDU Remote Learning Webinars (On-demand & upcoming series)
• Microsoft Teams for EDU Scenarios: Hi-Ed​​​

Apple Support

• New Apple Accessibility Support

IT Staff

Jeff Southworth
Systems Manager

Greg Waschak
Coordinator of Academic Information Technology

Allen Deane
Information Technology Technician

IT Administration

Rick Coutant
Associate Dean of Campus Operations (Interim)