nwcc
nwcc.edu

Troubleshooting and Fixing Missing Email from Blackboard

If you are having trouble receiving emails from your Faculty or Students sent from your Blackboard Course, it may be caused by three possible problem areas:

  • You are forwarding your College Email
  • You have blackboard.com in your Blocked Senders List

TO FIX ANY OF THESE ISSUES PLEASE REVIEW THE FOLLOWING

How to stop forwarding your mail to a Personal Email Account.

From within your College Office 365 Email account, in the upper right-hand corner, open settings:

Office 365 Settings Icon

Your O365 Settings box will open. Type the word Forwarding in the Search box and click the bottom link below the Search box:

Office 365 Search Forwarding

A page showing your Forwarding settings will display. Make sure you do not have a check mark in the Enable Forwarding box.

Office 365 Forwarding

How to check your Blocked Senders settings

From within your College Office 365 Email account, in the upper right-hand corner, open settings:

Office 365 Settings Icon

Your O365 Settings box will open. Type the word Blocking in the Search box and click the bottom link below the Search box:

Office 365 Search Blocking

A page showing your Junk Email settings will display.

First, at the top, in the Blocked senders and domains section search field, type “black”:

Office 365 Blocked Senders Junk Email

  • Look for anything with blackboard.com in it
  • Select the Trash icon next to it to remove it from your Blocked Senders list.

Then, scroll down to the Filters section on the same Junk Email page:

Office 365 Junk Email Filters

  • Verify neither option are checked.

For any other Email related issues not covered in this document, link to the Office 365 Support page here.