New Student Technology Support & Information

IT Support Services:

Student and faculty support hours are 24/7, 365 days a year. For assistance with a covered service (Blackboard, myCommNet, Banner Self Service, Office 365, NetID (Login Name & Password Help), Wireless, Library) visit us at the CCC Online Help Desk to chat or create a case or by phone (860.723.0221).

DIY IT Help: IT Support Services

Technology Tutoring

Student workers will help provide you with one on one tutoring help via Microsoft Teams. You can book an appointment below to have access to a tutor willing to show you how to access and utilize the important online tools and programs vital to your success while attending courses online here at Northwestern. Tech tutoring will return in August 2021. Please contact the IT Help Desk:

Onsite IT Service Desk

Founders Hall Annex Room 111
Hours: Monday – Friday: 8:30 AM – 4:30 PM
Phone: 860-738-6367
CSCU Services Portal: https://cscu.servic-now.com/sp/
Frequently Asked Questions: https://www.nwcc.edu/departments/information-technology/

CSCU Online Help Desk

This online Help Desk is a 24/7 support site that can assist you with many common issues listed below. It offers live phone and online chat support, in addition to many self-help articles.

  • Assistance with NetIDs
  • NetID Password Resets
  • Blackboard Assistance / Guides
  • Installing Office 365
  • Accessing myCommNet
  • Accessing Email
  • WebEx Hosting / Joining Guides
  • Wireless Access (Wi-Fi) Instructions
  • Recommended Technology for Online Classes

Phone: 860-723-0221

Web support and 24/7 Chat: https://cscu.edusupportcenter.com/

About myCommnet

myCommNet is a portal that allows students, faculty, and staff to sign onto multiple systems using one logon-NetID. In myCommNet, you will have access to Blackboard , Banner Self-Service, email, and the library databases. You can also enroll for Emergency/Weather Alerts as well as accessing Degree Works. The best web browser to use is Chrome.

Accessing myCommnet

  • First Time Logging In
    Your NetID: Your NetID is your 8-digit student ID number followed by @student.commnet.edu
    Example: 12345678@student.commnet.edu
  • Initial NetID Password

The initial password is made up of the following three items will comprise the initial password:

    1. 1st three characters of birth month (with first letter capitalized) (Examples: Apr, Mar, Jan).
    2. Ampersand character – “&”
    3. Last 4 digits of Social Security Number

Complete Example:  Oct&6789

  • Creating a new password
    It must be at least 8 characters long using:

    • Uppercase letters
    • Lowercase Letters
    • Numbers or Symbols

Don’t use any personal information when creating a new password such as: Name, Birthday, SSN.

  • More Information Required
    After you log in to MyCommNet, you will get a prompt saying “More information is required”

    • Hit Next and choose the link that says “I want to set up a different method”
    • Choose from either Phone (text or call), Email, Security questions or the Authenticator app (Most choose the phone option – it is the fastest and easiest to set up).
    • Instructions here: http://supportcenter.ct.edu/NetID/netid-faq.asp#moreinforequired

For more information about your First Time Logging into myCommnet Click Here

Click the button below to go directly to the login page.

myCommnet

Accessing Blackboard

Live Blackboard Training 1/20/2020: 7:30pm: Click Here to Join the Meeting

As a new student or incoming transfer student, you are automatically enrolled in the Essential Blackboard Skills for student course. The course is presented through Blackboard, the online learning tool also used by professors to share course material including lessons, assignments, quizzes and tests.

Learn How to Access Blackboard 
Click Here for step by step Blackboard Access Instructions
FAQ’s about logging into Blackboard
Still having a problem? Contact the Help Desk at: Call 860.723.0221
Be sure to have your name, institution, NetID, course name/CRN and browser ready.

  • Essential Blackboard Skills for Students
    • Please use this course in Blackboard as your resource on navigating and how to use all of Blackboard’s tools. This course contains excellent resources, videos and tutorials.
    • Use the menu items to help navigate to specific areas.

Accessing your Northwestern Email

Learn How to Access Your Student Email
Learn how to access your email through myCommnet

Download O365 ProPlus – FREE for Students