Technology Tutoring

Student workers will help provide you with one-on-one tutoring help via Microsoft Teams. You can book an appointment starting in August 2021 with a tutor willing to show you how to access and utilize the important online tools and programs vital to your success while attending courses online here at Northwestern. Please include a contact number and register using your college email. You will receive a Microsoft Teams Invite. If you are unsure how to join with teams or accessing your school email, please make a comment as such in the notes section so we can determine how best to reach you.  Or, if you are able to log into MyCommNet, here is a how-to: Accessing Teams for the First Time

 

Student Workers cannot help you reset your password. How to reset a forgotten NetID password: You have several ways to reset a forgotten NetID password:

  • Online (Students and faculty only)
  • Over the phone to our 24/7/365 hotline: 860-723-0221

If you have any questions regarding computer login procedures, please call the NW-IT Service desk: 860-738-6367. Please note: After SIX incorrect password entries you will be locked out of your account for a period of 30 minutes.

Still Need Help? The Computer Center has you covered:

Onsite IT Service Desk

Founders Hall Annex Room 111
Hours: Monday – Friday: 8:30 AM – 4:30 PM
Phone: 860-738-6367
Create a Service Request: https://cscu.service-now.com/sp
(How to create a service ticket)
Web support: https://nwcc.edu/departments/information-technology/

Online IT Service: Available 24/7/365:
Phone: 860-723-0221

Web support and 24/7 Chat: https://cscu.edusupportcenter.com/

Areas for Virtual Tutoring:

  • Office 365
  • Accessing your school email
  • Blackboard
  • Collaborate
  • myCommnet
  • Degree Works
  • Navigating the NCCC Website
  • Purchasing your books through the NCCC Bookstore Online

If you have problems making or accessing an appointment, please contact Andrew Wetmore, Tech Tutor Supervisor at 860-738-6344 or via email at awetmore@nwcc.edu. Your appointment may need to be rescheduled to another time to resolve any tech problems that may be preventing you from accessing your virtual tutoring appointment.

  • Download O365 ProPlus – FREE for Students
  • Essential Blackboard Skills for Students
    • Please use this course in Blackboard as your resource on navigating and how to use all of Blackboard’s tools. This course contains excellent resources, videos and tutorials.
    • Use the menu items to help navigate to specific areas.